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How to Register and Set your Login PIN for MyMobi Civil Servants Emergency Loan - Dial *531#

1

Dial *531#

2
Select 1:
Welcome to MyMobi
  • 1. Civil Servants Emergency Loan
  • 2. Insurance
  • 3. Buy Airtime
  • 4. Pay Bills
  • 000. Logout
3
Select 1:

You are not registered for this service. Would you like to OPT In?

  • 1. Yes
  • 2. No
4
Select 1:

Please accept T&Cs and Data Privacy Policy of MyMobi Civil Servants Emergency Loan.

  • 1. Accept
  • 2. Decline
5

Enter your Full Names

6

Enter Payroll Number

7

Enter National ID Number

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Confirm Details:
  • John Doe
  • Personnel No. 1974024759
  • National ID 12345678
  • 1. Accept
  • 2. Decline
  • 3. Edit
9

You will receive an SMS from MyMobi with a code. Copy the code and dial *531# to set your login PIN

10
Select 1:
Welcome to MyMobi
  • 1. Civil Servants Emergency Loan
  • 2. Insurance
  • 3. Buy Airtime
  • 4. Pay Bills
  • 000. Logout
11

Enter the code sent to your mobile number

12

Set your preferred PIN

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Confirm your PIN

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Access Civil Servants Emergency Loan

How to Apply for MyMobi Civil Servants Emergency Loan - Dial *531#

1

Dial *531#

2
Select 1:
Welcome to MyMobi
  • 1. Civil Servants Emergency Loan
  • 2. Insurance
  • 3. Buy Airtime
  • 4. Pay Bills
  • 000. Logout
3
Select 1:
  • 1. Enter PIN
  • 2. Forgot PIN
  • 00 Home
  • 000. Exit
4
Select 1:

1 Month Emergency Loan at 7.5 pct. Excise Duty on Interest, Processing and Insurance Fees deducted upfront. Choose below:

  • 1. Proceed
  • 2. Cancel
5

Check Loan Limit

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Enter Amount

You have a loan limit of KES 11512 payable from next month’s payslip.

  • Enter Loan Amount:
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Select 1:
  • Loan request KES 1500
  • Loan deductions KES 128
  • Disbursement KES 1372
  • Repayment KES 1613
  • Choose below:
  • 1. Accept
  • 2. Decline
8

Please Enter Payroll Number to complete the transactions

9

You will receive the cash on your mobile phone once your HR approves the loan.

Frequently Asked Questions

faq-icon

a. From KES 1,000 to KES 20,000, depending on the Available Limit on your payslip

a. 30 days

a. 7.5% per month

  • From KES 75 to KES 1,500 depending on loan amount
  • The interest charges are deducted from your payslip together with the loan principal.

  • Yes. There is a Processing Fee, Insurance Fee and Excise Duty Fee
  • These fees are deducted upfront from the loan amount

a. From KES 85 to KES 1,108, depending on loan amount

a. The loan will be deducted from your payslip as a salary deduction

a. Not yet. This feature will be added in the next few months

a. Not yet. This option will be added in the next few months.

  • Kenya Government civil servants in Ministries, Departments and Agencies
  • State Corporations
  • Kenya Police Service
  • Kenya Prisons

a. Yes. The loan application will be approved at the nearest HRIS payroll station associated with your Ministry, Department or Agency in Nairobi.

  • Please ensure that you are inputting the correct KYC details
  • Your names should appear as in your National ID
  • Your National ID Number should be input correctly
  • Your UPN/Payroll Number should be the same as registered in HRIS
  • The number you use to register must be registered TO YOU on Mpesa

Dial *531# to access other mobile services

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